Bitaccess is looking for an experienced Technical Support Manager to lead our growing international technical support team. You will leverage your strong existing customer service skills, technical knowledge and management experience. The Technical Support Manager focuses on procedure development, performance tracking, recruiting, ongoing training and related functions day-to-day. Adding newly acquired expert-level product knowledge and customer familiarity will also enable effective handling of occasional customer escalations and cross-functional coordination to help improve the product, customer experience and support experience.
Far from a typical call centre environment, our support team is available 24/7/365 to assist our established enterprise customers operating physical Bitaccess BTM kiosks all over the world. From California to Nigeria to Vietnam we currently offer support in English via phone or email. You will encounter support queries from questions about cryptocurrency to detailed technical troubleshooting, to business best practices. The quality of support offered is prioritized over metrics, and maintaining our industry-leading support while scaling up rapidly to match our growth will be of particular focus in the near future.
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