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Dutch Customer Service Support - Medical

Together with your colleagues, you will be ensuring a highly professional, courteous and empathetic customer service via phone and e-mail.

Part of your daily activities will be:

  • Respond to inbound calls and customer inquiries regarding the client's products to ensure questions are answered and orders placed timely.
  • Request and collect updated documentation required by the customer’s payer, complete order entry and coordination of product shipment to customers.
  • Answer phone inquiries and provide support and direction to customers and resolve customer’s issues in a timely and empathetic manner.
  • Ensure all patient documents are on file as required to assure regulatory requirements and payer requirements are met.
  • Collaborate with internal and external entities to assist our customers in obtaining products.
  • Encourage customer compliance with product utilization.
Our ideal candidate is
  • A natural team player - we believe in supporting and developing our people
  • Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers
Required skills
  • Fluent in Dutch
  • Working proficiency in English
  • Excellent communication skills
  • Problem solving
  • Sense of responsibility
Benefits
  • Excellent benefits package
  • Multilingual and excellent work environment to provide the customer service
  • Extensive training
  • Languages classes (for international candidates)
  • Internal employee incentives
  • Located in an amazing office in Lisbon with excellent transport links
Work@Home based in Portugal

Remote work requires a PC/Laptop, mobile phone and high-speed Internet Service:

  • Operating System - Windows 10
  • Dual core-processor
  • 4GB RAM
  • 5GB available space on Hard disk
  • 2 USB Ports available
  • 15 inch screen minimum
  • Screen resolution: 1280x1024
  • Webcam
  • Internet Speed:
  • Uplink, 2,5Mb or more
  • Downlink, 12Mb or more
  • Mobile Phone: Android 8.0 or higher / iOS 12 or higher

Please mention that you come from RemoteJobs when applying for this job.

Posted 4 days ago

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