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Xaqt

Bilingual Customer Service Agent

About Xaqt

Xaqt provides technology and services that solve the world's most pressing challenges. We are engaged with several Counties in supporting their vaccination call center efforts and are in need of customer service agents. This is a contract position with the opportunity to grow.

  Full Job Description

This is a Contract (1099) and Work From Home position for Bilingual Agents (Spanish)

Please note, we are currently not hiring in: AZ, CA, CO, CT, Washington D.C., ME, MN, MD, MA, NJ, NY, OR, RI, VT or WA. 

We are now hiring remote Vaccination Support Agents to join our team in answering general information and scheduling hotline calls for county COVID-19 vaccination programs.  If you enjoy talking with people on the phone, are looking for a remote position, have the patience to deal with answering lots of questions and educating the public on COVID-19 related topics is appealing, then we want to talk to you today.  Your onboarding includes technical and program details training.  

 

Responsibilities:

  • Answer inbound calls from citizens and provide answers to the questions surrounding COVID-19.
  • Schedule Vaccination Appointments with web based software.
  • Record accurate data and information from the calls in our on-line system
  • Escalate major issues to one of our lead team members
  Qualifications
  • Customer Interactions: 1 year (Preferred)   Can be on phone or in person. 
  • Ability and desire to work remote
  • Use of an online tool for documentation (in this case, a call reason code and interaction notes), finding answers to questions and communicating with team members including your supervisor 

 

Requirements:

  • Desire to work remote and the ability to work an 8 hour shift
  • Fluent Spanish
  • Represent our clients in a professional, service-oriented manner
  • Use an online tool for documenting the contact, finding answers to questions and communicating with team members including your supervisor 
  • Own your own computer (Windows 10 OR Mac running Catalina)
  • Have internet speed of 40 mbps (here's how to test:https://www.speedtest.net)
  • Reliable computer headset 

Please mention that you come from RemoteJobs when applying for this job.

Posted 1 week ago

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