- Passionate about technology: enthusiasm for how it works, how to use it, and everything in between
- Confident communicator who does not hesitate to ask questions, investigate, and share your findings with the team
- Understands and answers all customer support questions with a personable nature, troubleshooting skills, and quick wit
- Educates your team members about products, while independently keeping your own technical know-how up to date
- Increases customer delight through extraordinary customer service
- Understands grammar and appreciates the Oxford comma
- Demonstrates empathy through verbal and written responses
- Monitors and responds to Facebook posts to encourage engagement and resolve issues
- Leads customers toward the right products, upsell, and/or help schedule a call with our sales team
- Team oriented and enjoys working with others to find great, out of the box solutions
- Experience with photography is necessary! Instructing others how to use both an iPad and a DSLR style camera is an integral part of this role.
- Technical Support
- Customer Service
- Hubspot / Zendesk
Please mention that you come from RemoteJobs
when applying for this job.