PS
Photobooth Supply Co

Customer Experience Advocate - Photography Support Expert

  • Passionate about technology: enthusiasm for how it works, how to use it, and everything in between
  • Confident communicator who does not hesitate to ask questions, investigate, and share your findings with the team
  • Understands and answers all customer support questions with a personable nature, troubleshooting skills, and quick wit
  • Educates your team members about products, while independently keeping your own technical know-how up to date
  • Increases customer delight through extraordinary customer service
  • Understands grammar and appreciates the Oxford comma
  • Demonstrates empathy through verbal and written responses
  • Monitors and responds to Facebook posts to encourage engagement and resolve issues
  • Leads customers toward the right products, upsell, and/or help schedule a call with our sales team
  • Team oriented and enjoys working with others to find great, out of the box solutions
  • Experience with photography is necessary! Instructing others how to use both an iPad and a DSLR style camera is an integral part of this role.
  • Technical Support
  • Customer Service
  • Hubspot / Zendesk
  • iOS
  • macOS
  • Windows
  • Photography

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Posted 1 week ago

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