Quansight is looking to find a full-time remote Technical Customer Support Agent for our cloud- based data science platform. In this role you would be our enterprise customers' first point of contact via email, chat, and video/voice call. You would be joining our team of industry-leading data science and engineering professionals.Who we are
Quansight has its roots in the Python data science community. Our mission is to connect companies to open-source communities to create sustainable data-driven solutions that benefit the whole ecosystem. We accomplish this mission by providing a variety of services ranging from open-source software development to training and consulting. We believe in a culture of do-ers, learners, and collaborators. We are looking for people who are motivated, humble, curious, and respectful of others.What you'll do
The most important part of this role is understanding customers' questions and problems. This entails obtaining all information required for you and our engineering team to create new infrastructure for the customer, resolve issues, and reassure the customer.Responsibilities
Additionally one or more of the following skills will help you stand out
We offer competitive compensation, and a comprehensive benefit package, including medical, vision, dental, 401K, and flexible paid time off. We offer flexibility in work times and locations. Vacation time is not just encouraged, but celebrated and modeled.
Our engineering team is fully remote. We are headquartered in Austin, Texas and much of the team is U.S. based. We also have a significant presence in Europe and South America, and will consider applicants anywhere (overlap with U.S. or European time zones is preferred).
Quansight is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive equal consideration for recruitment, interviews, employment, training, compensation, promotion, and related activities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any and all other protected classes and in accordance with all applicable laws.
Posted 2 weeks agoApply for this job
Is your resume getting lost in the pile? Get a free resume review and put your best foot forward!Upgrade your resume