Kalleo Technologies Company Logo Kalleo Technologies

Technical Trainer

Kalleo Technologies is seeking a dedicated in-house technical trainer to join our growing team. The technical trainer will be an innovative and creative team member responsible for developing, implementing and managing IT technical training programs designed to maximize the competency, efficiency, and consistency of the technical staff. The technical trainer plays a key role in ensuring that our in-house technicians understand and master the technologies and service delivery methodologies designed to deliver the highest quality of services and maximize Kalleo's value to our customers.

Duties and Responsibilities Include

  • Collaborate with in-house Service Design Consultants, Service Delivery Managers and Quality Control managers to develop, enhance, and update training materials, training content and training delivery platforms
  • Perform live classroom and online training
  • Develop on-demand training content
  • Create and maintain training aids
  • Develop knowledge validation programs used to ensure that learning outcomes are achieved (testing and certification)
  • Develop and maintain systems to track training progress and success
  • Coordinate training schedules

Preferred Qualifications and Skills

  • Outstanding communication skills and comfortable speaking to large audiences
  • High energy, dynamic and engaging personality
  • Excellent organizational and time-management abilities
  • Bachelor Degree in Technical or Educational discipline
  • Minimum 5 years of Technical IT experience
  • 2 Years Technical Writing experience
  • Understanding of fundamental IT core concepts

Understanding of IT Service Delivery Technologies

  • Ticketing systems
  • Remote Monitoring and Management Systems
  • Knowledge Management Systems
  • Experience with ITIL or Certification is a strong plus
  • Skilled content developer
  • IT Certifications are helpful
  • Familiarity with the Microsoft Office Suite and Visio

Job Type: Full-time

Experience:

  • Information Technology: 4 years (Preferred)

Education:

  • Bachelor's (Preferred)

Work Location:

  • One location

Benefits:

  • Health insurance
  • Dental insurance
  • Retirement plan
  • Paid time off

Schedule:

  • Monday to Friday

Work Remotely:

  • Temporarily due to COVID-19

Please mention that you come from RemoteJobs when applying for this job.

Posted 4 days ago

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