$16.00/hr. ~ Work At Home ~ Customer Service Representative ~ Healthcare Industry
Join the Arnold, MO Concentrix team today for a rewarding Work-At-Home opportunity!
At Concentrix, our Licensed Healthcare Insurance Advisors work with warm leads to provide a compassionate and people-centric consumer experience to members seeking support and guidance with their healthcare insurance options via inbound and outbound phone calls. The support that you will provide will be focused on identifying the consumer’s insurance needs; recommending the right insurance package for each consumer; and completing each transaction to ensure the consumer’s appropriate coverage.
Join our Concentrix team in Arnold, MO for a rewarding opportunity to obtain an Accident & Health Insurance License at no cost to you, and become a Licensed Healthcare Insurance Advisor.
You will benefit from a team of experienced advisors to help you achieve your goals and become a part of a fast growing industry, while providing compassionate, valuable advisor support to Medicare participants during open enrollment season.
***This opportunity is currently available to Missouri Residents only***
** Due to COVID-19 this position will be a remote opportunity through the entire season
***ALREADY LICENSED? Please consider joining us in the fall. You may be eligible for our License in Hand Bonus of $1000 and an additional $500 for working through the end of the season.
WHAT YOU CAN EXPECT FROM THE CONCENTRIX HEALTHCARE LICENSING OPPORTUNITY:
Train AND Work remotely throughout the season via your own PC or Laptop
Obtain your MO Accident and Health Insurance License at no cost to you
Earn $12.00/hr. while training to obtain an Accident & Health Insurance License
All materials and resources, virtual training, testing & licensing fees included
Virtual Licensing Training Classes will start each Friday through the end of August for a total of 9 days, including new hire orientation
Training will be presented from 8am-5pm Monday-Friday and led by a certified licensed trainer to support your success in learning the material necessary to pass the state exam and obtain your licensure
After passing the state exam, you will be enrolled in five weeks of additional paid Product & Sales Training at $14.00/hr., beginning in August
Upon completion of Product & Sales Training, you will earn $16.00/hr. as a Seasonal Licensed Healthcare Advisor at Concentrix from September through December
Benefit from a commission and bonus program with a team of experienced advisors to help you achieve your goals
Gain valuable knowledge in the Healthcare Insurance Industry
Continue to grow your career with Concentrix at the end of the season in a new opportunity
PRINCIPAL DUTIES AND RESPONSIBILITIES AS A LICENSED ACCIDENT & HEALTH INSURANCE ADVISOR:
Conduct effective consultative selling by asking appropriate questions and matching the right product to the consumer’s needs, resulting in closed sales as well as increased consumer satisfaction.
Ensure accuracy of information collected.
Participate in activities designed to improve consumer satisfaction and business performance.
Place and/or receive consumer inquiries that may require deviation from a script or sales flow process.
Actively participate in ongoing training and compliance to all state rules and regulations.
Maintain broad knowledge of products, pricing, procedures, and other important issues through management communications, meetings, client focus groups, and formal training.
Comply with all do-not-call and insurance regulatory standards.
HERE’S WHAT WE’RE LOOKING FOR:
At least 18 years of age
High School Diploma is required– (some college preferred)
Must be a current resident of Missouri to obtain Missouri licensure
1 year recent strong customer service experience required
1 year previous consultative sales experience in a professional environment required - (2+ years of experience preferred)
Strong negotiation skills and consultative sales expertise
Prior experience in a call center, healthcare, or insurance environment is preferred
Ability to pass a thorough background check and fingerprinting, required to obtain a Missouri and Non-Resident Licensures
Ability to successfully complete a typing & pre-employment assessment
Availability to work the assigned training schedule with excellent attendance and participation
Available to work evenings, weekends & holidays as per training and production schedules, as customer service is something that is provided by most companies every day of the week
Ability to work 40 hours per week within the hours of operation, with flexibility to change shifts as business needs may fluctuate
An aptitude to complete advance coursework in a fast paced training environment, retain knowledge and come prepared to participate daily
Excellent independent study habits
Ability to successfully complete the entire licensing training course, and pass the MO License Exam to become a Licensed Advisor with Concentrix in Arnold, MO
Excellent computer skills with experience operating within a Windows environment
Proficient internet navigation skills using multiple computer applications and dual monitors
Comfortable working in a fast-pace environment
Courteous with strong consumer service orientation
Be an effective communicator both written and verbal
Detail oriented and able to multitask (i.e. speaking, listening, researching and documenting information simultaneously while managing the pace of the call and maintaining focus on the customer)
Capacity to learn complex processes and policies
Ability to comprehend information quickly and educate customers with clear and concise delivery
Excellent listening and responding skills with a strong voice quality including, but not limited to professional tone and voice fluctuation
Possess ambitious, self-motivated and competitive sales drive to meet and exceed performance expectations
Ability to demonstrate patience and empathy in all customer contact situations
Maximize opportunity to build rapport with the customer
Be resourceful and able to find answers to insurance related questions while being patient with the customer
Career-minded, positive, service-driven professionals with good organization skills
Ability to deescalate a situation and take ownership of customer satisfaction
Embrace the opportunity for quality and performance feedback with Team Leaders throughout your employment to ensure success
ADDITIONAL INFO and REQUIREMENTS:
WAH Requirements Include, but are not limited to the following:
Ability to provide your own laptop or PC
Secured WIFI with high speed Internet service. Must have hard wired internet access beginning with 2nd phase of training.
A speed test will be conducted with a recruiter as part of the application process to ensure ability to access required systems
Have a quiet, distraction-free, location in your home to work.
An active phone line
HERE'S WHAT WE HAVE TO OFFER:
Opportunity to earn a MO Accident & Health Insurance License at no cost to you
Licensure Training Books, Material, Resources, Exam Fee & Licensing Fee is included
Competitive Base Salary
Employee Rewards and Recognition Programs
Diverse, inclusive, welcoming and learning culture
Wellness programs to help you maintain a better quality of life
A Global Organization with endless growth and advancement opportunities
Employee Referral Programs ~ Ask your recruiter how you can earn up to $500 per qualified referral
Full Time (Non Seasonal) staff members also benefit from
Employee discount programs
Employee assistant program
Short term and long term disability option
Life & accidental death and dismemberment Insurance
Medical, dental and vision
401k retirement savings, and so much more
Our culture is made up of nine statements that we use as a guiding principle for our everyday business!
We are FANATICAL about our clients & staff
We have HIGH INTEGRITY with exemplary character
We are TENACIOUS in our pursuit of excellence
We value KNOWLEDGE, OPENNESS and TRANSPARENCY
We have CONTRARIAN views on how to run a business
We are BOLD in our decisions
We are DISRUPTIVE in the marketplace
We INVEST in the future
We all CONTRIBUTE and are one Concentrix
If this sounds like an opportunity that you would be interested in, don’t miss out!
Spaces are limited - apply now and SECURE your spot!
We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
USA, Arnold, MO
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