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Webflow

Technical Customer Support Associate

Webflow is a visual web development platform that empowers non-coders to create incredible experiences for the web. We’re looking for a Technical Customer Support Associate to help empower our customers to do their best work and make Webflow the best product possible. 

About the role 
  • Location: San Francisco HQ or US Remote
  • Preferred time zones: any time zone within the United States
  • Type: 40 hours per week, Full Time

We have ambitious goals for 2021 to build out 24/7 support, so if you have weekend availability (or even if you don't) we'd love to hear from you. We're looking for candidates who can work Wednesday-Sunday, Tuesday - Saturday, or Monday-Friday.

As a Technical Customer Support Specialist, you’ll … 

  • Provide consistently high-quality customer experiences for all Webflow customers 
  • Help customers in support queues using applications including but not limited to Help Scout, ClickUp 
  • File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience
  • Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. 
About You

You’ll thrive as a Technical Customer Support Associate if you:

  • Have demonstrated experience with providing high-touch customer support over email and live chat in SAAS or technical customer service 
  • Possess a deep understanding of Webflow products or have experience with other web design tools or platforms
  • Understanding of HTML, CSS, DNS or advanced understanding of Webflow
  • Exhibits analytical reasoning and critical thinking skills for technical troubleshooting 
  • Have demonstrated written and verbal communication skills (English)
  • Ability to learn new digital tools quickly
  • Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you.
  • Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others.
  • Advocate for others – including customers and colleagues – and you want to build a career in customer support!

If you don’t meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.

About us At Webflow, we believe that what we’re doing doesn’t define our success — so we focus on our “why" and "how"   Our Mission:
To empower everyone to create for the web — and lead impactful, fulfilling lives while we do it.   Our Core Behaviors:
  1. Earn customer trust
  2. Get it done, do it right
  3. Practice candor with care
  4. Dream big, ship often
Our commitments to you 
  • We’ll pay you! This is a full-time, salaried position that includes equity
  • We’ll invest in your physical and mental well-being with health, dental, and vision benefits and a monthly stipend for health and wellness expenses 
  • We’ll pay you to take a vacation … seriously. We’ll give you a $1,000 bonus for taking your first vacation with us that is more than 5 days 
  • We offer flexible parental leave 
  • We give you a 5 week sabbatical after 5 years of service
  • We provide remote employees with the equipment and productivity stipend they need to create a great remote work environment 
  • We will offer you the support you need to help you grow as an impactful Technical Customer Support Associate and a healthy human being 
Think you’re a good fit for the role?

If you share our values and our enthusiasm for empowering the world and you’re up for the challenge of working remotely for a distributed team, we would love to hear from you and explore the value you can add to our team. 

Note: You'll need valid U.S. work authorization to join us.


Please mention that you come from RemoteJobs when applying for this job.

Posted 3 months ago

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