Customer Support Engineer

 A little bit about us:


We are Belvo, a financial API platform with the bold vision of democratizing access to financial services in Latin America. We enable any company or developer to access and interpret their end-users’ financial information. We are turning the rich and diverse Latin American financial ecosystem into a set of developer-friendly tools and APIs.

We’re a highly-technical, passionate and driven team. We are currently 70 people, projected to be 100+ by the end of 2021. Our team currently represents 15 nationalities and we have offices in Barcelona, Mexico City, and São Paulo - while a large portion of us works remotely.

We are tackling a very challenging problem: connecting fintech innovators with legacy financial infrastructure. We strive to go beyond the limits of what is possible today and to do so in an elegant and developer-first way.

Since starting our adventure in May 2019, we have raised $56m from the leading VC investors globally.

You can read more about us and why we’re doing what we’re doing here and here.


About the team:


  • We work in cross-functional, autonomous teams. We follow continuous delivery best practices executed on top of a modern technology stack. 

  • Our products are built for developers, by developers. Technological excellence is at the heart of what we do.  

  • We are pragmatic and customer-focused. We strive to find the right set of trade-offs in order to validate our hypothesis as early as possible, iterating on our products based on customer feedback. 

  • We communicate transparently. We do weekly all-hands where we get together to discuss company performance and goals.

  • We are a flexible international team focused on creating cool stuff. Some of us prefer to work together in one of our offices and others prefer remote. For us, there's no difference as long as you have an excellent internet connection and are able to overlap with the team between 3 pm and 6 pm, CEST timezone. 

  • Also, we are backed by some of the leading investors in Silicon Valley and Latin America, including Founders Fund, Kaszek Ventures, and YCombinator.


Your challenge:


  • Become an expert on Belvo’s Open Finance solutions portfolio, both from a technical and a product perspective
  • Manage client technical issues from their first symptom to their eventual resolution, communicating with our clients and internal stakeholders in a timely manner throughout the process

  • Deeply investigate complex technical issues and bugs post implementation and help developers use our products successfully with world-class support

  • Quantify an issue’s scope and severity and identify root causes in order to solve or escalate

  • Work as part of the Customer Success team throughout client’s lifetime but collaborate closely with the Engineering team in day-to-day

  • Author and maintain customer-facing knowledge base articles to help improve the self-servisablity for our clients

  • Collaborate with Belvo’s Product team to provide client feedback and assist in roadmap development


This position may be for you if:


  • 3+ years of experience in a relevant Software Developer role in a fast-paced environment
  • Degree in Computer Science or similar

  • Proven ability to work with external stakeholders and clients under tight deadlines

  • Client-first attitude with a strong sense of empathy

  • Experience with API development platforms like Postman or Swagger

  • Detail-oriented. You code and execute so others can work with your code and the things you implement and drive

  • You are passionate about developing a thriving developer community with best-in-class technical support

  • You are adaptable, enjoy fast-paced environments and thrive when you have to multitask

  • International experience and thrive in a multicultural environment

  • Strong written and verbal communication skills

  • Excellent spoken and written English and Spanish


Amazing if:


  • Fintech, developer-first API tools and SaaS past experience
  • Strong programming expertise in Python

  • Relevant programming knowledge in other languages such as Javascript, Java, PHP, Ruby or Go

  • Fluency in Portuguese, both written and verbal


Our perks:


🚀 Stock options (we are all owners and this is very important to us)

🔆 Flexible working hours

🔝 Remote friendly

🐶 Pet friendly

🧘🏾‍♀️ Access to mental health service

👩🏻‍⚕️ Health Insurance

🎊 Paid time off on your birthday

🌎 Work from any office twice per year

💻 Renew your laptop every 2 years

🙋 Training Budget

😎 Team building events

🙀 Bank holidays swap inside the same month

🔋 Fitness/ wellness stipends

🚀 Yearly offsite

🍒 Fresh fruit every week, all-you-can-drink tea and coffee

🍻 Friday happy hours after our weekly team meetings

Please mention that you come from RemoteJobs when applying for this job.

Posted 3 months ago

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