At Upflow, we’re building the platform revolutionizing how B2B businesses get paid.
Today, most companies are still struggling to collect payments from their customers: hundreds of unpaid invoices, anarchic communications, multiple payment methods. They lose tons of hours on zero value-added tasks, suffer from late payments that hinder their growth, and sometimes simply go bust because of cash flow issues. It's time for a change.
Upflow is the modern hub to manage all data exchanges, communications, and payments to get paid faster, simpler. We are a product-led organization solving this problem with a tech approach.
We've launched in 2018 and are trusted by hundreds of awesome users in the EU & US including Lattice, Front, Triplebyte, Iziwork, Adikteev, Proxyclick, and more. We're also backed by leading investors (YCombinator, 9yards, eFounders) and top executives business angels from N26, Square, Mercury, Uber, and Netsuite.
We're a remote-friendly, distributed team across 3 continents and rapidly expanding. Now's a perfect time to join if you're looking for an exciting international experience.
For more information, please visit our website www.upflow.io or check out our product demo here: https://demo.upflow.io
About the role
Exciting times! The Customer Success team is growing, and we are looking for an experienced and talented Customer Success Manager North America to join our team. Our CS team delivers an outstanding customer experience and is passionate about the value Upflow brings to users.
Upflow is a product-led organization with a strong focus on easy sign-up, seamless onboarding, delivering value as quickly as possible, and communicating to users through the product.
The Customer Success Manager at Upflow is in charge of onboarding, delivering maximum value, and retaining all our users. They are also responsible for bringing more revenue to the company through upsell and work closely with Product, Sales and Marketing teams.
As a CSM for our US / Canadian customers, you will:
What we are looking for
Why join Upflow
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