Customer Success Associate

About Numero

On January 3, 2019, we launched Numero. We didn’t have customers. We didn’t even have code. But we did have an idea: what if we could build financial software that powers our democracy? 

Running for office is hard work – the outdated software that runs campaigns makes it even harder. We believe it doesn’t have to be that way. That’s why we built Numero, a modern financial platform that Democratic elected officials and candidates at all levels of public office can use to manage the $4.5 billion in annual contributions to their political campaigns.

There’s been a 40% increase in the number of people running for office in recent years. Inspired by the current state of politics, people from every background imaginable have stepped up to run, including our CEO, Brian, who ran for Congress in 2018. Our other two co-founders, Susie and Karan, led the finance and technology arms of his campaign. They learned firsthand the painful process of manually stitching together critical finance and compliance data using outdated campaign software.

Our mission is to change that painful process and liberate hard-working candidates, campaign staffs, and volunteers, letting them focus on their most important work: talking with voters and representing their constituents in their communities.

In our first two years, we’ve already helped more than 200 campaigns raise $832 million. And there’s much more room for us to grow. The US has more than 500,000 elected officials, and many more candidates run for office at all levels of government. 

Admittedly, we’re surprised at how quickly Numero has grown and inspired by how much more we could do. Numero is being used by the biggest campaigns in the country, and we need your help to expand it to everyone else. 

We’re looking for a Customer Success Associate who is excited to help us service some of the country's highest profile political campaigns – come join us!

About the Job

We’re hiring for a Customer Success Associate to provide a remarkable experience (think Apple or Nordstrom) for our customers and build upon the best practices that are used by our Customer Success team. Over the last 2 years, we went from starting the Company to serving over 200 campaigns.  In this election cycle, we want our software to help more than 1,000 campaigns -- the support you provide will play a critical role in reaching that goal and becoming a trusted advisor to our customers.


We are looking for someone who we can count on to learn about our products and customers, and help us build a growing business with happy customers.


Within the first month, you’ll learn about our products and customers by:

  • Joining product sales demos to see why our customers love our products and customer on-board meetings to see how our customers want to use our products;

  • Reading and responding to customer support inquiries to understand where our customers need help;

  • Documenting where our customers need the most help and requests for future product enhancements.


Within the third month, you’ll be supporting our customers and helping them to find success with our products by:

  • Taking responsibility for the customer journey with Numero, starting with onboarding and helping the customer use our products within each customer’s unique processes and needs; 

  • Providing remarkable (think Apple or Nordstrom) customer service and support via emails, phone calls, and building relationships that help us become trusted partners to our customers;

  • Understanding the root cause of customer issues and finding the right solutions for that problem, including coordinating with the technical and sales teams at Numero to provide the best possible solution.


Within the sixth month, you’ll understand our company and work with the Customer Success team to strengthen each client’s longevity with the company by:

  • Listening to customer needs to actively engage in upsell conversations, suggesting new products and services;

  • Educating our customers on the value of investing in Numero products and services that compliment each other in order to maximize contributions for their campaign;

  • Proposing and executing new projects and initiatives that will help bring efficiencies and best practices to our customers and to Numero;

  • Placing our customers within the customer success dashboard to help us support customers and stay on top of potential churn as our organization grows.


About You

We’re looking for someone who loves problem-solving, is passionate about helping people, and enjoys making complicated situations simple and painless. You ask questions of the customer and the team to help you process and resolve issues quickly. You are a stellar communicator, even when you have to communicate less-than-stellar news. You love being a part of a team that emphasizes each member’s strengths and provides as much support to each other as we do for our customers.


We’ll teach you to be a superuser of our products, but experience working with formulas in Excel or Google Sheets is needed. We’re looking for someone who wants to help grow our Customer Success team at Numero, working directly with the co-founders who will provide regular feedback and mentorship.  Skills that will be important to your success are:

  • Bachelor's degree from a four year university;

  • At least 2 years of full time work experience; and

  • Experience with Excel or Google Sheets.


About Us

We’re a team of technologists, software engineers, and financial professionals who have previously founded and scaled several startups. Our CEO, Brian, was a Senior Tech Advisor in the Obama White House, taught at MIT, and co-founded one of the largest phone companies in Nicaragua. Our CTO, Karan, oversaw the technical infrastructure of 80 campaigns in the 2018 cycle and is a 3x startup CTO. Our CFO, Susie, was the Corporate VP of Finance & Accounting for AECOM, an 87,000-person company.


We’re backed by Y Combinator, Initialized Capital, 776, and prominent angel investors including the co-founders and leaders of Instagram, Reddit, Codeacademy, Netflix, and WIRED. 


We believe our democracy is strongest when it’s represented by the diversity of our country. Similarly, we believe the strength of our company will come from the diversity of our employees – that's why we've worked hard to ensure that our cap table is fully diverse and that half of our angel investors are women. If you share our values and enthusiasm for strengthening our democracy, you’ll be at home at Numero!


What We Offer

We are a small, tight-knit, and diverse team building products that are used every day by some of our country’s most important elected leaders and their staff. In addition to offering challenging projects and rewarding work, we offer competitive salaries and generous equity.


We know that early employees like you are taking a chance on us as much as we are on you, so we compensate you accordingly.

  • Salary Range: $60-$70k + Equity


We also want to empower you to do the best work of your career. To do that, we provide the following benefits:

  • 🏖 Flexible PTO (including a minimum of two weeks of required leave each year)

  • 🏥 High quality medical, dental, and vision benefits

  • 🐣 Eight weeks of paid parental leave

  • 💻 A premium tech setup – laptop, monitor, and accessories;

  • 🏡 $500 for your work-from-home setup (we currently work remotely); please note that while we currently work remotely, future travel for company events and meetings is to be expected.


You’ll also have the opportunity to work closely with our founding team and angel investors who have deep experience at the intersection of politics and technology.


To apply, click the link below to get started!

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Posted 1 week ago

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