Senior Customer Success Manager

WorkRamp is the leading enterprise platform for corporate learning. We’re out to revolutionize the way people onboard, train, and get certified across the business. Top companies like Zoom, Box, and Reddit trust WorkRamp to deliver amazing learning experiences for their customers, partners, and employees. 
🙌 Why WorkRamp?
WorkRamp is a people-driven company with the belief that businesses should not only build lasting products but also lasting careers. We want to work with people who are incredibly team-oriented, jump head-first into a challenge, and always maintain a high-bar for excellence.
- #1 Top-Rated LMS for 2021 by The Motley Fool- #1 on Inc's 2021 Best Workplaces List for Startups- #27 on Fortune's Best Small & Mid Sized Companies in 2021- Fortune's Best Places to Work in the Bay Area 2021 🚀 What’s the opportunity? 
On our Customer Success team, we value building strong customer relationships. From adoption to QBRs to renewals, you will manage our most important relationships and be the customer’s voice within the company. If you love working with people, building scalable programs, and are passionate about working in a startup environment, this is the ideal role for you.  
🔧 What will I be doing? 
-Own the customer relationship post-sales, from CxOs to individual contributors-Be a strategic advisor to customers, helping them achieve their business outcomes-Have a heavy focus on account management, renewals, and upsells-Give feedback directly to the product team to help shape the product roadmap-Become an expert in learning and training methodologies and best practices-Have the opportunity to experience a fast-paced startup environment 
🙌  What skills do I need? 
-5 years of experience in Customer Success and/or Account Management-Previous experience in enterprise SaaS-Expertise in building strong relationships across multiple stakeholders in complex organizations-Comfortable working with CxOs and managing a sales process-Past experience running complete renewal and upsell cycles with your book of business-Strong technical aptitude, project management skills, and attention to detail-Passion for the startup experience-Bachelor's Degree

🏆 Perks
- Unlimited PTO- Full healthcare coverage- Stipend for remote work setup- 401K
- This role can be based anywhere in the US - At this time, WorkRamp does not sponsor work visas
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Posted 1 month ago

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