Each of our teams play an important part in making Linode the most simple, powerful and reliable cloud hosting provider in the industry, but when customers tell us what they love about us, "Customer Support" should be at the top of their list. Our award-winning Support team is focused on delivering effortless experiences to our customers, ensuring they're happy, heard, and helped with each interaction. We're growing, and we need individuals who are passionate, driven, and humble in their abilities to deliver an exceptional customer experience.
In Support, we go above and beyond when providing solutions and resources to solve customer problems. We work through a variety of channels to help our customers (tickets, emails, phone calls, social media), and we do so quickly, with technical accuracy, and with sincerity at the heart of every interaction. We empower every team member to feel confident and capable in handling any issue that comes our way through a robust Training and Education program. We love Linux and we use it every day. Whether we're in the office or working remotely, the environment we create and the tools we use at Linode make it easy to switch between independent, autonomous work and collaboration with colleagues for customer escalations, projects and product development. Our culture and core values in Support influence everything we do, and we seek every opportunity to improve ourselves, our team, our processes, and our company.
This is a regular 40 hours/week position. We provide 24/7/365 support to our customers, which means if you are interested in this position, you can expect to work non-traditional shifts, including overnights, weekends, early mornings, and holidays. The Support team rotates their schedules every 90 days.
While we're headquartered out of our Philadelphia, PA office in historic Old City, this position is being offered with the option of being fully remote.About You & What We Are Looking For
Employment, Equal Treatment, No Judgment
Linode is committed to a culture that creates a sense of inclusion and belonging. We understand that teams perform their best when they include people with diverse backgrounds and differing perspectives, but also that to achieve greatness, people need to feel like they can be themselves; they need to be equal, included, and comfortable in order to perform at their best. Linode stands for equal pay, equal treatment, and equal experiences for all of our people, past, present, and future, regardless of age, race, ethnicity, religion, gender, sexuality, socioeconomic class, disability status, or any other differentiating factor. We strive to make sure every last person we interact with feels like they belong and has the same opportunities as everyone else.
Since 2003, Linode has been providing cloud computing services to customers around the world. Linode offers compute, storage, and networking services from data centers in regions spanning across North America, Europe, Asia, and Oceania. We are committed to making Linode the most simple, powerful and reliable hosting provider that thousands of customers—from the fastest-growing startups to established enterprises—trust. This industry moves fast, but we strive to hire the kind of people who can stay a step ahead and keep us - and themselves - at the top. We are an equal opportunity employer and we are committed to building a diverse, inclusive, and welcoming workplace for all.
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